What is the Discounted Efficient Air Conditioners Offer?
The offer for households and small businesses to receive a discount on installing a new energy efficient air conditioner (AC). By upgrading, people can reduce energy use, save on bills and help the environment.
What is the aim?
This offer helps householders and small businesses reduce their energy bills by installing a more energy efficient AC.
Who is responsible?
The NSW Government is responsible for the offer and will provide incentives through approved suppliers. The government, however, are not in charge of the delivery of services.
The offer will be delivered by approved suppliers and their network of AC Installers. These approved suppliers will be:
the main point of contact for households and small businesses,
responsible for ensuring high quality work, and,
handle any complaints or enquiries from customers.
Who are the customers?
This program targets households and small businesses.
A household is a residential building classified under the Building Code of Australia as a Class 1, 2 or 4 building.
A small business means a site that is entirely occupied by a business, and where the electricity bill is less than 100 to 160MWh per annum.
What are the typical energy savings?
On average, heating and cooling contributes to 40% of energy consumption . An energy efficient AC reduces energy use. The table shows the savings that can be made when using a more efficient unit compared to an average one.
Size Average $ savings
(Measured at cooling capacity) per year
2.5 kW $ 55
5.1 kW $ 89
14.5 kW $ 305
There are other factors that contribute to energy savings – choosing the right size, installing the unit according to manufacturer’s requirements, and insulation within the premises. If a customer gets the wrong AC, or it is not installed correctly or maintained properly, it costs money and is bad for the environment.
How does the offer work?
Households and small businesses get the discount by following a few basic steps:
1. Connect with a registered installer
Customers can find your business through:
Referrals from other customers and tradespersons
The government website Energy Saver where approved suppliers and/or registered Installers will be listed.
2. AC needs assessment
You or a member of your sales team must visit the premises to assess air conditioning needs. You also need to do a heat-load calculation.
Once you are on-site, explain the offer and discount to your customers. This will be especially important if customers connect with you directly and are not aware of the offer. You will be given a government offer flyer to help you explain the offer. An approved supplied will also give you access to an app (phone/tablet based) and you’ll get trained in how to use the app.
Send a quote to the customer with the discount clearly indicated.
3. AC Installation
Once the customers have accepted your quote, you can install the new AC. Aside from the obligations that go with your license, there are other requirements you need to fulfil:
Remind the customer about the offer and its conditions
Get the customer’s data using the phone/tablet app
Give the customer the government post-installation flyer
4. Removal / replacement of an old unit
If you are replacing or removing an existing AC unit, you need to:
remove the refrigerant,
measure and record the quantity of refrigerant recovered from each unit being decommissioned,
collect data through RRA paperwork or via an app, to have a chance to win a $200 voucher through weekly draws, and,
once degassed, appropriately dispose the old unit. Its components need to be recycled at a waste or material recycling facility. Records of proper disposal must be kept for auditing.
5. Installation follow-up
Approved suppliers will do random audits of your work. They do this to make sure customers are satisfied. The audits will be via text message, phone call or a visit at the premises where the AC was installed.
If there are problems, it will be your responsibility to fix them in a reasonable time-frame. If you can’t fix the problem, please talk your approved supplier.
What is the discount I can offer to customers under the offer?
The discount will depend on the size of the AC and is available on the total installed price of the AC.
AC size Energy Rating Examples of ACs Discount
2.5 kW 5.5✩ and above Small bedroom or study $200
3.5 kW 5.5✩ and above Medium to large bedroom, small lounge $200
5 kW 4✩ and above Lounge – living room, small office $500
10 kW 3.5✩ and above Large open plan areas, small shops $1,000
Where can I submit my complaints about the offer?
You are welcome to submit any complaints about the offer through our email: email@example.com
Where can I submit feedback about the offer?
You are welcome to submit feedback about the offer through our email: firstname.lastname@example.org
Why would I be interested in participating in this offer?
The aim of the offer is to recognise best installation practices within the air conditioning industry.
Additionally, by participating, you can offer discounts on the installed cost of the AC, which is a great way to attract new customers, especially during the winter season when sales tend to slow down. Media campaigns about the offer will be running, raising public awareness across NSW.
Why do I have to use the RRA application for recording individual refrigerant recovery? What’s in it for me?
The AC Round aims at promoting industry best practices for refrigerant recovery, in view of the substantial environmental damage of refrigerant release in the atmosphere. As part of the AC Round, registered installers will be required to record data for individual refrigerant recovery when they are replacing an old AC unit. Data will be recorded using the online application developed by the Refrigerant Reclaim Australia (RRA) and will be fed into a world-first research project, aiming at understanding split systems, their life cycle and residual charges at end-of-life.
Because recording any individual refrigerant recovery goes beyond common practices in the industry, the installers will be incentivised to share data as part of the AC Offer by a weekly draw of a $200 voucher. Access to the weekly draws will be limited only to the Installers registered under the AC Offer who are replacing old AC units and are submitting appropriate recovery data.
Why do the customers need to sign a consent form?
The consent form is used by the government and the approved suppliers to get in writing that it is okay to gather, store and use the customer’s data. The data is related to the AC installation and will be used for evaluation purposes. It will be shared with third parties.
Before you can get consent, you will need to explain to the customer why the data is being collected.
Information about customer privacy and the consent form will be shared during your training to become a registered installer. A consent form will be provided through the phone/tablet application to help Installers to collect customer consent.
What if customers don’t want to consent to have their data shared with the government and be contacted in the future?
Customers will not be able to access the discount if they do not consent to sharing their data.
A key aspect of the project is that customers share their data and agree to be contacted down the track. This is for the sole purpose of checking the quality of the installation.
I am an AC installer. How can I participate in this program?
Suppliers approved under the program are responsible for managing their Installer network and have specific criteria and systems in place to recruit and train installers. Should you be interested in joining the program, contact ACI at: email@example.com
Please note that the government cannot be held responsible for a supplier’s decision to decline any new installers.